Frequently Asked Questions
Where are you located?
We do not have a physical location due to city regulations. We are strictly a cannabis delivery service in San Rafael, Marin County and the Greater Bay Area.
How Far Do You Deliver?
ONA delivers all throughout Marin County, San Francisco, East Bay, Sonoma, Healdsburg, Novato, Mill Valley + Napa areas.
What are the order minimums?
In Marin, the order minimum is $75. All other areas are based on zip code and we will let you know the final price at checkout.
How Do I Pay?
We take cash or checks. Contact us before or after placing your order for additional payment methods.
Can I Tip Drivers?
Yes! Our cannabis delivery drivers keep all tips and they are greatly appreciated!
Can I cancel an order?
Yes, you may cancel an order at any time if you wish. Feel free to contact us!
Do I need a medical card?
You no longer need a medical card, as long as you’re over the age of 21.
Can I return Items?
If you have a damaged or defective product, we will gladly take it back. We value customer experience and want all our customers to feel appreciated! Visit our contact page to speak to a cannabis concierge.
How much can I buy?
For adult recreational use you can purchase 1 ounce (28.5g) of cannabis flower and 8 grams (8,000mg) of concentrates, and 28000mg of cannabis edibles.
Why do I need to upload my driver’s license?
We are required by State and Local government to collect your personal ID before we can complete the purchase. Your information is private and secure!
Why is the cannabis tax so high in Marin County and San Francisco?
Whether you're a recreational user or a medical user with a third-party recommendation, you'll need to pay both your city's sales tax and a California cannabis excise tax. These taxes, which will be computed at checkout, are necessary costs for legal and compliant operations within the California cannabis industry.
However, individuals possessing a medical recommendation issued by the state will not be subject to sales tax, though they must still pay the cannabis tax. If you frequently use cannabis for medical purposes, obtaining a state-issued recommendation might be beneficial.